Refund policy

We want you to be satisfied with your purchase from The Deal Station. Please review the following return and refund terms before placing your order.

14-Day Return Window

You may request a return within 14 days after your order is delivered.

To qualify for a standard return, the item must be:

Unused and in the same condition in which it was received
Returned with its original packaging, accessories, manuals, cables, and included components
Accompanied by the order number or other proof of purchase

Items returned incomplete, damaged, altered, or showing signs of use may be declined or may receive a reduced refund.

Starting a Return

Before mailing anything back, contact us at support@shopdealstation.com with your order number, the reason for the return, and any relevant photos or video.

Do not send a product back without receiving return authorization and shipping instructions. Unauthorized returns may not be accepted.

The approved return address will be provided with your return instructions.

Return Shipping

For returns caused by a change of mind, accidental purchase, compatibility issue, or ordering the wrong item, the customer is responsible for return shipping costs.

Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. Contact us promptly if an item arrives damaged, defective, incomplete, or different from what you ordered.

Include your order number and clear photos or video showing:

The item and the reported problem
The packaging
The shipping label, when shipping damage is involved

After reviewing the issue, we may provide troubleshooting assistance, a replacement, replacement parts, a prepaid return label, or a refund, depending on the circumstances and product availability.

Please keep the item and all packaging until the claim is resolved.

Nonreturnable Items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

Gift cards
Downloadable or digital products
Items specifically marked “Final Sale”
Opened or used personal-care products where a return would create a hygiene or safety concern
Products that have been modified, disassembled, misused, or physically damaged after delivery

Order Cancellations

Cancellation requests must be submitted within one hour of purchase and before the order has been fulfilled or a shipping label has been created.

Once fulfillment has started or a shipping label has been created, cancellation may no longer be possible. The customer may request a return after delivery, subject to this policy.

Refunds

We will notify you after receiving and inspecting your return.

Approved refunds are issued to the original payment method. Please allow up to five business days for us to inspect and process the return. Your bank or card issuer may require additional time to post the refund.

If more than 10 business days have passed since we approved your refund, contact us at support@shopdealstation.com.

Exchanges

Exchanges are subject to product availability. In many cases, the fastest option is to return the original item and place a new order after the return is approved.