Shipping policy

Thank you for shopping with The Deal Station. We currently ship orders within the United States.

Order Processing

Orders are normally processed and prepared for shipment within 1–2 business days, excluding weekends and holidays.

Processing may take longer during promotions, holidays, severe weather, or periods of unusually high order volume. You will receive a shipping confirmation email with tracking information after your order ships.

Shipping Rates and Services

Shipping rates are calculated at checkout based on factors including:

  • Delivery address
  • Package weight and dimensions
  • Products in the order
  • Available carrier services

Depending on availability for the order and destination, shipping options may include:

  • USPS Ground Advantage
  • UPS Ground
  • UPS Ground Saver

Not every service will be available for every address or package.

Orders containing standalone lithium batteries or power banks may be restricted to eligible ground transportation services.

Estimated Delivery

Estimated delivery dates are displayed during checkout and are based on information provided by the shipping carrier.

Delivery estimates do not include order-processing time and are not guaranteed. Weather, holidays, transportation disruptions, incorrect addresses, and other circumstances outside our control may affect delivery.

Tracking Information

Tracking information will be emailed after your order ships. Tracking updates may take up to 24–48 hours to appear after the carrier receives or scans the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after fulfillment begins or a shipping label has been created.

Additional shipping charges may apply if a package is returned because of an incorrect, incomplete, or undeliverable address. Original shipping charges are generally nonrefundable in these situations.

Delayed or Missing Packages

If tracking shows that a shipment is delayed, please allow the carrier additional time to complete delivery.

Contact us if tracking has not updated for an extended period or if the package appears lost. We will review the tracking information and assist with an appropriate carrier inquiry or claim when applicable.

Packages Marked Delivered

If tracking shows Delivered but you cannot locate the package:

  • Check around the delivery location, mailbox, porch, garage, and other secure areas.
  • Ask household members or nearby neighbors whether they accepted it.
  • Allow one additional business day, because some carriers may record delivery shortly before the package is received.
  • Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us. We will review the circumstances and assist where reasonably possible. A replacement or refund is not automatic and will depend on the results of the carrier review and the circumstances of the delivery.

Damaged or Incorrect Orders

Inspect your order promptly after delivery. Contact us as soon as possible if your package arrives damaged, incomplete, defective, or different from what you ordered.

Please include:

  • Your order number
  • Clear photos or video of the product and reported issue
  • Photos of the packaging
  • A photo of the shipping label when shipping damage is involved

Keep the product and all packaging until the issue is resolved.

Damaged, defective, and incorrect items are handled according to our Return and Refund Policy.

International Shipping

We do not currently offer international shipping.

Contact Us

For shipping questions, contact:

The Deal Station
support@shopdealstation.com